Contact
Also BEFORE you contact us, here are some answers to common questions :)
When will I receive my tracking number?
You will usually receive your tracking number within 1 to 2 business days.
Why isn't my tracking number working?
It may take up to 5 days for your tracking number to activate once you receive it.
How fast is the delivery time?
APPROXIMATE SHIPPING TIMES (does not include weekends/public holidays):
a) USA ~ 4 to 7 business days (tracking system available)
b) Rest of the world ~ 5 to 7 business days (tracking system available varies)
*Note: This does not include processing times.
Delayed delivery - in very rare instances, packages may take longer than the stated expected time frame. Unfortunately, we are unable to control shipping times and any unexpected delays that may occur en-route and we seek your understanding and patience should this occur. In such cases, we will ship out a new package if there are no tracking updates for more than 30-60 business days.
This may especially be true during the busier holiday seasons at the year's end (November to December months), during promotions or other instances.
What is the exchange/return policy?
Yes, we offer a hassle-free return and exchange policy as long as the item is in the condition we sent it in. Feel free to reach out to us through email at thryvehair@gmail.com. Keep in mind that you will be responsible for the return shipping cost.